Search FAQ
Keyword(s):
Frequently Asked Questions
Here you can find the Frequently Asked Questions which will be updated on a regular basis as and when appropriate. Please read through it as it contains important information you need to be aware of along with essential reading such as User Guides and many other cool stuff you may not even be aware of.
    1. I registered but did not receive a confirmation email and cannot log in. Why?
    2. I've lost my username or password, what should I do?
    3. Can I rename my account?
    4. Can I or you delete my account?
    5. How do I clear my cookies or cache?

      You can clear all your cookies set by the website/forum/admincp by clicking the 'logout' link at the top of the page. In some cases, if you return to the main index page via the link provided and you are still logged in, you may have to remove your cookies manually.

      To clear cookies and cache in Inernet Explorer 9

      1. Press Ctrl+Shift+Delete to open the Delete Browsing History window.
      2. Select Temporary Internet Files and cookies.
      3. Uncheck all of the other boxes, especially Preserve Favorites website data. This option makes the window also delete objects from websites in your Favorites folder, which is necessary to completely clear your cookies and cache.
      4. Click the Delete button near the bottom of the window to perform the operations (i.e. clear your cache by deleting temporary files).
      5. Your computer will work for a moment, and then the process will be complete. You've successfully cleared Internet Explorer 9's Cookies and Cache!

      To clear cookies and cache in Internet Explorer 8

      1. Press Ctrl+Shift+Delete to open the Delete Browsing History window
      2. Select Temporary Internet Files and Cookies.
      3. Uncheck all of the other boxes, especially Preserve Favorites website data. This option makes the window also delete objects from websites in your Favorites folder, which is necessary to completely clear your cookies and cache.
      4. Click the Delete button near the bottom of the window to delete your temporary files (i.e. clear your cache) and cookies.

      To clear cookies and cache in Firefox 4.0 or higher

      1. Press Ctrl+Shift+Delete to open the recent history window.
      2. Make sure 'Details' is expanded, then select Cache and Cookies from the list. Uncheck everything else.
      3. In the Time Range to Clear: drop down, select everything.
      4. Select Clear Now. Your computer will work for a moment, and the process will be complete. You've successfully cleared Firefox's Cache!

      To clear cookies and cache in Chrome V10 or higher

      1. Access the Delete Browsing History window by pressing Ctrl+Shift+Delete, or clicking on this link: [chrome://settings/clearBrowserData].
      2. Select the Empty the cache check-box and the Delete cookies and other site and plug-in data check-box. Uncheck everything else to avoid deleting data unintentionally.
      3. In the Obliterate the following items from: dropdown menu, select the beginning of time.
      4. Click the Clear Browsing Data button. Chrome will work for a moment, and then the process will be done. You've successfully cleared Chrome's Cache!

      To clear cookies and cache in Safari

      1. Once your browser is open, click the Safari menu and select Empty Cache....
      2. Click Empty.
      3. To delete Cookies, click the Safari menu and select Preferences...
      4. Under the Privacy tab, select Details
      5. Select "Remove all", read the confirmation message and click "Remove" and then "Done"

      For browsers not listed or for additional help, please contact your Internet browser support.